Now hiring Tech Support Agents for our state of the art call center! Our paid training will enable you to provide award-winning technical support to our customers. No telemarketing. Tuition Reimbursement (Up to $3,000 for full-time students & $2,000 for part-time). Flexible work schedules. Paid Time Off â€" Full time team members earn up to 19 days of PTO from day one. Paid Holidays. Medical, Dental, 401(k) benefits.
Job Summary: Troubleshoot via chat, email and phone customer problems with computer hardware and software issues as well as client specific equipment and applications by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
- Answers incoming inquiries, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.
- Asks effective questions and gathers information to determine source of problems and customer needs.
- Logs on/off customer care system and accesses account files.
- Enters alpha and numeric data via computer keyboard into an automated system accurately.
- Accurately captures all customer and issue related information in the proper database.
- Leads customers through documented process of fixing their software, hardware, or network problems.
- Uses product information, multiple client tools, client specific reference materials, scripting, advanced technical knowledge, and customer service skills and problem solving skills to diagnose and solve customer problems.
- Stays current with latest technology changes.
- Provides support to Technical Support Representatives and takes escalated calls.
- Supervisory Responsibilities: This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Qualifications: The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.
Computer Skills: Ability to listen and respond while keying into automated system. Ability to thoroughly learn client-specific software and hardware (Windows or Mac environment).
Odessa, TX, US.
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