Employment Spot

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         In addition to the essential job functions, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon location size and operations.

·         Meet or exceed sales and profit goals established with branch management

·         Develop and maintain customer relationships for select large customer accounts

·         Address customer requests and resolve complaints utilizing advanced product knowledge

·         Follow up with customers on orders and inquiries to ensure customer satisfaction

·         Promote company capabilities to customers (EDI, Internet, FAST, Mechanical Contractor Program, etc.)

·         Maintain and update customer pricing and inform management with regards to pricing issues in the market place

·         Develop and maintain vendor relations

·         Promote Marketing Department promotions and programs to customers

·         Monitor sales trends and product performance results

·         Prepare job quotes, stock list quotations, folders, and submittals

·         Update Order Management Log (OML) daily

·         Provide accurate pricing, inventory and delivery information to customers

·         Source and procure direct shipment, special, and rush order items in a cost effective and timely manner

·         Communicate company policies and procedures (warranty information, deposit collection policy, return goods policy, etc.)

·         Inform purchasing agent or shared purchasing centers of product needs and potential product shortages

·         Process credits on returned and defective material

·         Coordinate deliveries with the shipping manager, warehouse manager, or supplier and provide support and feedback to Warehouse Manager on shipping issues

·         Involved in training and coaching other associates on account planning to grow accounts and serve the customer more effectively

·         Assist in development of Branch Strategic Planner to include the sales budget for customer list

·         Continually enhance sales skills in order to promote a professional image

·         Maintain communication with management by developing weekly itinerary and use of call reports

·         Review trial balance with Credit Manager monthly and provide support and feedback to Credit Department as it relates to customer accounts

·         Assist in conducting physical inventories

Other

·         Represent the company in a professional manner at all times ensuring quality customer service

·         Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures

·         Support corporate programs, goals, and initiatives of the company

·         Work overtime as needed

Job Requirements

EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES:

·         Typically requires considerable experience in account management and sales

·         Customer service skills

·         Communication skills (oral and written)

·         General computer skills

·         Interpersonal skills

·         Judgement and advanced decision-making ability

·         Negotiation skills

·         Organization and time management skills

·         Advanced product knowledge, sales skills and supplier knowledge

·         Interpret marketing reports, analyzing business groups, products, and customers

PERFORMANCE MEASUREMENTS:

·         Sales and gross profit based on budget and established customer account list

·         Increase sales of established customer account list

·         Customer retention and feedback

·         Development and sales of new and strategic products with existing customers

·         Development of annual sales budgets

·         Credits written in timely manner and accounts in 90 days column

·         Inventory management (tag and hold, SP’s, Def.)

·         Order management accuracy (OML, SOML)

PHYSICAL REQUIREMENTS:

·         Lifting 20 pound objects constantly; 50 pound objects frequently

·         Climbing ladders, stairs, and ramps

·         Balancing, reaching, stooping, crouching, and kneeling

·         Vision: minimum vision required to prevent injury from oneself and others

·         Hearing: perceiving the nature of sounds with or without correction

·         Talking: expressing or exchanging ideas by means of the spoken word

ATTENDANCE REQUIREMENTS: Attendance on a regular, consistent basis is mandatory including at the time scheduled by your supervisor daily.