Job Description
Medco Health Solutions, Inc., a leading pharmacy benefit manager with the nation's largest mail order-pharmacy operations, assists its customers to moderate the cost and enhance the quality of prescription drug benefits provided to members nationwide. Its customers include private- and public-sector employers and healthcare organizations. Medco is traded on the New York Stock Exchange under the symbol MHS. On the Net: http://www.medco.com
Job Responsibilities (Primarary Responsibilities Include but are not limited to the following)
People Management
Manage Account management team members ( Sr. Account Coordinators, Account Coordinators)
Manage staffing activities (recruiting and new hire orientation/training)
Coaches to ensure Siebel compliance
Assist in new hire onboarding and training
Provides escalation support for account coordinators and senior account coordinators for issues and issue management
Provides coaching and leadership development for coordinators
Identify/Create and Facilitate new training opportunities
Coaches direct reports in areas identified for development
Supports and provides an environment for individuals to share strengths and best practices
May participate as trainer/mentor in Account Management
Works collaboratively with AMS team for global issue resolution and training
Account Management:
Adheres to Account Management service standards
oManages Siebel log for assigned clients, ensuring consistency in entries and turnaround times are within performance metrics
oMonitors all Siebel reports and provides to management on a frequent basis
oManages efforts to reduce issues per 100K lives
oManages turnaround times for issue resolution for assigned clients
oProvides analysis around issues and trends in business segment and reports to management
Assists team to address all issues timely and accurately
oEscalation to Director as needed
oBack up to account manager
oLeverage functional area support and internal/external resources to support timely issue resolution
Effectively manage client relationships
oEstablishes and maintains strong client relationships with United personnel
oAttends client and/or customer visits with Director as necessary
oManages client calls; including agenda, meeting notes, and action plans, as applicable
oActs as a resource for United and client personnel by educating on existing procedures and system capabilities
oOversees team’s work flow, assists with distribution of issues, as applicable
We are an Equal Opportunity Employer. M/F/D/V.
Job Requirements
**Position can sit in Franklin Lakes, NJ or Eden Prairie, MN**
Qualifications :
A minimum of 5 years of account management, client servicing or project management experience
An insurance, healthcare, client servicing, or project management background is necessary.
Solid background and knowledge of Medco or UHG systems and operations.
College graduate preferred.
Ability to travel.
Strong organizational skills to manage critical dates and deadlines.
Strong client management and relationship management skills
Strong written and oral communication skills
Detail oriented and motivated team player.
Ability to work in a high-volume, fast-paced, stressful environment
Functional PC knowledge
Ability to travel.
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