Employment Spot

Job Description

Agency Marketing Support Specialists are hired by Agents to assist in generating business and producing appointments, applications and sales through lead generation and follow up. This position is a great opportunity to learn from and work alongside a successful entrepreneur. You’ll receive training and support to take on marketing responsibilities.

Although each agent has the discretion to determine your appropriate job duties and qualifications, an example of the types of duties and qualifications for the position include:

Sales and Marketing

• Marketing through cold-calling to generate business
• Understand products, procedures and best practices for promoting policy growth and retention
• Schedule/confirm appointments for agent
• Achieve individual production goals as established by agent

• Maintain high customer service standards to attract and retain customers

• Administer office practices and procedures
• Maintain information in the agency’s customer database for future follow up
• Manage agency correspondence as required
• Continue to maintain and develop knowledge of American Family products and services and support efforts to increase agent business

Job Requirements

Qualified candidates will possess:

• Outstanding phone communication and relationship skills
• Experience in telemarketing or other sales environment with demonstrated persuasion skills
• Licenses in property, casualty, health and life (or these must be obtained in order to continue employment with the agency)
• Prior insurance experience is not required
• Organization, prioritization, and multi-tasking skills
• Demonstrated oral and written communication skills
• PC skills; experience with Windows-based computer applications a plus
• Ability to learn American Family products, services, and computer systems
• A minimum of a High School diploma or equivalent