Employment Spot

Job Description

JOB TITLE: Analyst, Product Implementation - Pyxis Dispensing (Med)

Every day at CareFusion, we work to improve patient care. By combining clinically proven products and services with actionable intelligence, we're helping to solve some of healthcare's most difficult challenges. Join us.

Function: Customer Service, Technical
Family: Product Implementation


What Product Implementation contributes to CareFusion
Product Implementation is responsible for installing a wide range of products and services that involve extensive customer interaction.


What is expected of you for success in your role

• Demonstrates a basic understanding of products, related technologies and the implementation process
• Executes assigned deliverables from the implementation plan
• Performs basic training of products and technologies
• Identifies basic linkages between products/services and customer systems and processes

Job Requirements

What is expected of you and others at this level in Customer Service, Technical for functional success

• Communicates effectively with customers; listens to customers' needs and takes immediate action to meet them.
• Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
• Proactively develops and maintains broad knowledge of the technical disciplines in own functional area(s); applies broad knowledge of trends and best practices in a manner that ensures exceptional performance and results.
• Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.
• Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes immediate action to close gaps identified.

Accountabilities in this role

This position involves extensive customer interaction and service.  The Product Implementation Analyst installs Pyxis Dispensing systems at our hospital customer sites.  These projects typically can range in scope from installing one-unit expansions, to being part of a team that may install projects of over 100 units. The Product Implementation Analyst effectively performs the required tasks to insure successful project completion and customer satisfaction.  Work from home office with day travel to customer sites within the Seattle/Alaska territory; up to 50% overnight travel.  This position is accountable for:

• Install and support Pyxis Dispensing hardware and software.
• Perform upgrades to Pyxis Dispensing software and hardware.
• Complete training and develop basic competency in the Pyxis MedStation and/or SupplyStation product line.
• Provide basic problem solving and troubleshooting as needed for customer.
• Conduct customer training on the use of Pyxis Dispensing products.
• Establish and maintain customer service relationships to ensure a long term business partnership.Qualifications
  
  

Qualifications

• Associates degree required; Bachelor's degree preferred, Electronics or Computer Science
• Clinical/hospital/pharmacy experience a plus  
• Prefer moderate to strong technical skills: exposure to basic programming concepts and uses; demonstration of technical skills in working environment; working knowledge of variety of software/hardware applications and accessories; understanding of relationship between software and hardware; exposure to interface and communications technology.
• Training and teaching experience a plus.
• The effective Product Implementation Analyst must be able to clearly communicate, thoroughly document and demonstrate a fundamental ability to overcome project hurdles/timeline delays while performing basic installations.
• Strong written and verbal communication skills and customer focus
• Must have strong organization skills.  Must have excellent interpersonal skills and a positive, "can-do" attitude.