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Assistant Store Manager, Steubenville, OH
Company: AT&T
Location: Steubenville, OH
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Contact Information
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Job Description
Position Description
- Assists retail store manager with managing and developing a professional sales force to ensure achievement of store revenue targets, operational goals and 100% customer satisfaction.
Meets assigned sales performance and profitability criteria. Assists with the hiring and development of retail store/kiosk staff.
Assists with the facilitation of goal setting, coaching, and performance evaluation of staff.
Facilitates and participates in weekly staff training/educational sessions to increase knowledge and create high levels of motivation.
Assists in establishing, implementing and monitoring a prospecting plan to increase sales.
Ensures store appearance meets company standards at all times.
Establishes and monitors store/kiosk work schedules and staffing issues to effectively manage payroll expenses.
Spends 75% of time on the sales floor to ensure efficient, courteous handling of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting.
Resolves customer concerns requiring the attention of a management position.
Verifies accuracy of daily service revenue reports and bank deposits. Maintains proper inventory controls, facilitates inventory transactions and maintains compliance with AT&T store standards.
Ensures store/kiosk is opened and closed appropriately by following standard procedures. Position Qualifications
- 2-4 year’s sales experience, including prospecting, telemarketing and/or outside sales.
2 years leadership/supervisory experience in the telecommunications and/or retail industry.
Well developed planning, analytical and problem-solving skills.
Strong organizational skills and attention to detail.
Strong communication, leadership, and presentation skills.
Ability to work extended hours, including evenings and weekends and holidays.
Ability to operate a personal computer, wireless equipment, copier and fax.
Ability to work at multiple locations within district preferred.
Familiarity with wireless terminology and AT&T systems preferred.
Bachelor's degree or equivalent experience.
Apply today at:
www.att.com/wirelesscareers
AT&T is an Affirmative Action / Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforce. AT&T will consider requests for testing accommodations from individuals covered by the Americans with Disabilities Act. Documentation of the need for the accommodation may be required. EOE/AA/M/F/D/V
Requisition Number: 186630
Job Requirements
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