Job Description
Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found athttp://api.careerbuilder.com/v1/joblink?DID=J3G5F569FZ01RCLWS5N&developerkey=WDAW0QF6HDXRBLW245F7 or www.citi.com. Citi Inc. and its subsidiaries ("Citi") are equal opportunity employers M/F/D/V and do not discriminate on the basis of any legally protected status or characteristic. Required: 1 year Bankruptcy experience.
Manager's assistant unit will resolve escalated accounts utilizing available resources. They will handle escalated inbound calls from internal and external customers including complaints. They will aide in researching requests such as payoff, missing payments, etc. through completion. Will provide general specialist assistance on complicated calls and provide help with questions regarding procedures and policies. Mau representatives will track all customer calls through an Access database and assist with training of new hires.
Job Requirements
High School diploma/GED is required. Candidate must have 1 year of bankruptcy experience. Candidate must demonstrate the ability to lead, develop, and work well in a team and shared knowledge environment. Must demonstrate reliability and have above-average communication skills, patience, and the ability to empathize. Strong analytical, organizational and follow-through skills are a necessity. A strong working knowledge of bankruptcy process is a must. Needs to possess strong attention to detail, be able to multi-task, and have creative problem solving and negotiation skills. To enhance the day-to-day operations, the candidate should be proficient on a PC using various software applications: Microsoft Word, Excel and Outlook, etc.
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