Employment Spot

Job Description

Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found athttp://api.careerbuilder.com/v1/joblink?DID=J3I4HB63DS1W061VTF0&developerkey=WDAW0QF6HDXRBLW245F7 or www.citi.com. Citi Inc. and its subsidiaries ("Citi") are equal opportunity employers M/F/D/V and do not discriminate on the basis of any legally protected status or characteristic. Job Description: 
 

• Provide excellent service to both internal and external customers with exceptional verbal and written communication 

• Manage a large volume of inbound Trustee/Attorney/Customer calls to attain resolution 
• Achieve quality/productivity standards set forth by the department.
• Solid of accounting principals
• Interpret payment history and explain loan information
• Obtain payoff requests as needed and complete as required according to policy.

• Monitoring of a high profile portfolio of Active Bankruptcy accounts to ensure compliance with Bankruptcy law.

• Achieve quality/productivity standards set forth by the department.
• Utilize effective communication skills to respond to telephone calls and written requests from internal and external customers (i.e. Customers, Attorneys, Trustees).
• Establish business relationships with internal counsel and influence attorneys to achieve required timelines and achieve necessary resolutions.
• Confirm proper posting of payments during the Bankruptcy from customer and trustees.
• Understand and interpret Mortgage Documents as it relates to resolution and loan status.
• Examine Broker Price Opinion's and Appraisals to determine equity position.
• Identify and correct account exceptions within the portfolio by utilizing report features.
• Review of incoming mail/faxed documents daily to determine case status and conduct any necessary follow-up action.
• Audit accounts for errors and inaccuracies, ability to correct and update status of the accounts accordingly.

• Completion of additional special projects as assigned by management.
• Ability to flex between roles to meet business needs.
• Complete Leading People

Job Requirements

Requirements:
 

1. High school diploma or equivalent required. 
2. Minimum of 2 years bankruptcy or legal experience required
3. Advanced Problem Resolution Skills
4. Excellent Time/Project Management
5. Adaptability
6. Judgment and Decision Making ability
7. Exceptional communication skills (verbal and written)