Job Description
Description
Our Unique Opportunity
We're experts at developing leaders. The Inktel Direct experience is an intense education in management, leadership, and professional and behavioral competencies.
- be challenged (for real)
- be part of something big (and that gets bigger every second)
- be part of a team that appreciates you and that you care for
- have fun while you work
- form part an organization with enormous ambition and an unshakable commitment to talent, excellence, innovation, and learning. Come and take part of the Passion for People that has distinguished Inktel as the #1 Place to Work for in all of South Florida (South Florida Business Journal, February 2008 and 2009).
- Become an integral part of the #1 Company to work for in Florida (Florida Trend, August 2009)
Position Summary
The Account Manager/Executive is the primary liason between our corporate clients and our operations. Think of your position as the person executing the clients' strategy. If clients want to launch a call center campaign, you launch it for them. You then manage that campaign for its entire duration and constantly report back to the clients with value-adding data and analysis that will inform your clients' strategy. You're a hybrid: half project manager, half client relationship builder.
Responsibilities
- Daily client interactions and with various levels of Management
- Developing contact center and reporting projects
- Client relationship management
- Continuous problem solving and process improvement
- Lead client and internal meetings
- Demonstration of a complete and timely understanding of Inktel’s business units
- Assessment of market conditions and the effects on current and potential business opportunities
- Continually growing the client's business through value-adding solutions
- Communicates details of direct marketing programs to sales, customer service, operations, and other departments involved with taking and fulfilling orders
- Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project
- Establishes work plan and staffing for each phase of project, and arranges for recruitment or assignment of project personnel
- Confers with project staff to outline workplan and to assign duties, responsibilities, and scope of authority
- Directs and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget
- Reviews status reports prepared by project personnel and modifies schedules or plans as required
- Prepares project reports for management, client, or others
- Confers with project personnel to provide technical advice and to resolve problems
Experience/Qualifications:
- Experience managing multiple demanding client relationships (strongly preferred)
- Bachelor’s Degree
- Excellent written & oral communication and presentation skills
- Excellent Project/Program Management Skills
- Solid handle of Excel, Word, PowerPoint, & Outlook
- Ability to thrive in a fast-paced, high-pressure environment
- Preferred: Call Center Industry Experience
Compensation/Benefits:
The company offers a full range of benefits to its employees and a compensation/incentive package will be developed that is commensurate with the candidate’s skills and experience. The position offers an attractive salary, bonus, matching company 401(k) program, competitive benefits program, educational programs and seminars, and other eye-catching incentives for achievement oriented individuals.
Job Requirements
Please see above
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