Job Description
Do you enjoy customer service? Are you fluent in both English and Spanish? If your answer is yes, then this is the position for you! Excellent opportunity to work in a positive, fast-paced work environment! Kelly Services is currently recruiting for service center, customer service positions with a local leader in the credit card industry in need of Spanish speaking bilingual representatives! Whether your beginning your customer service career or expanding on previous experience, this inbound service center position is just what you are looking for! Training on industry specific jargon and systems provided. Responsibilities Include: - Resolving customer inquiries
- Providing customers with account information
- Resolving or referring billing disputes
- Correcting payment errors
- Reversing fee and finance charges, as appropriate
- Completing account maintenance
- Accepting card, check or other order requests
- Acting on lost and stolen cards
- Accessing customer needs for other products and services and cross-selling other products
Qualified Candidates will have: - Basic data entry and keyboarding skills
- Computer navigation familiarity
- Previous customer service or other related work experience
- Good verbal communication skills
- Problem solving abilities
- Ability to read and speak English and Spanish fluently
Why work for Kelly Services? - Weekly pay
- Casual dress
- Medical coverage available
- Direct deposit
- Retention and Referral incentives
Paid training class beginning November 30th. Must be able to attend training class from 8:00 am to 4:30 pm, Monday through Friday for three weeks. Following training, various shifts and schedules available between 6:00 AM and 12:00 PM. Excellent career advancement opportunities available so.....Apply Today! Click the 'Submit Resume' button to express interest yourself or 'Email this job' to refer a friend! Kelly Services, Inc is a Fortune 500 company headquartered in Troy, Mich., providing employment to more than 700,000 employees annually. Kelly works with some of the largest and best companies nationally and locally! Never an applicant fee.
Job Requirements
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