Job Description
Adecco Group, a world leader in the recruitment of engineering and information technologies professionals, has an immediate opening for a Business Analyst in Rancho Cordova, CA with a leading Global Technology Provider.
Position Description
Plans, conducts, and directs the analysis of business problems to be solved with automated systems. Partners with users to identify, evaluate, and develop systems and procedures which are cost effective and meet user requirements. May plan and execute unit, integration, and acceptance testing; and creates specifications for systems to meet business requirements. Designs details of automated systems. May lead cross-functional linked teams to address business or systems issues. Specific tasks include:
Develop and maintain service level agreement (SLA) documents
Perform ad hoc and iterative technical reviews
Document backup configurations
Document monitoring configurations
Reference external documentation provided by the Service owner, systems Management Groups, and Operational Support Groups
Communicate with the SLA requesters
Complete planning tasks to establish service level components, including drafts of SLAs, monitors, and/or OLAs and/or Back Up Information. Verify accuracy of Service Level documents
Document service level components per customer request and update the definitive sources of record, e.g. MIR3, Remedy, etc.
Assign tasks to System Management Teams to revise monitoring. Verify accuracy of Service Level documents and update as needed, including SLAs, monitors, and/or OLAs and/or Back Up Information. Update -Document Control section to reflect changes.
Minimum Requirements
2+ years' experience in business analysis, requirements definition and deployment of business requirements to information systems and proficiency in the MS Office suite.
Key Knowledge & Skills
ITIL v3
Remedy 7
IT Operations
Data Center Services /Application Hosting
Education
4-year degree in computer science or related field or equivalent experience
If you are interested in this opportunity or other opportunities available through the Adecco Group, please apply online or call 866-892-5140.
The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Adecco Group is an Equal Opportunity Employer.
Job Requirements
Posting Title:
Business Systems Analyst
Business Unit:
McKesson Corporate
City:
Rancho Cordova
State / Province:
CA
Position Description
Plans, conducts, and directs the analysis of business problems to be solved with automated systems. Partners with users to identify, evaluate, and develop systems and procedures which are cost effective and meet user requirements. May plan and execute unit, integration, and acceptance testing; and creates specifications for systems to meet business requirements. Designs details of automated systems. May lead cross-functional linked teams to address business or systems issues. Specific tasks include:
Develop and maintain service level agreement (SLA) documents
Perform ad hoc and iterative technical reviews
Document backup configurations
Document monitoring configurations
Reference external documentation provided by the Service owner, systems Management Groups, and Operational Support Groups
Communicate with the SLA requesters
Complete planning tasks to establish service level components, including drafts of SLAs, monitors, and/or OLAs and/or Back Up Information. Verify accuracy of Service Level documents
Document service level components per customer request and update the definitive sources of record, e.g. MIR3, Remedy, etc.
Assign tasks to System Management Teams to revise monitoring. Verify accuracy of Service Level documents and update as needed, including SLAs, monitors, and/or OLAs and/or Back Up Information. Update -Document Control section to reflect changes.
Minimum Requirements
2+ years' experience in business analysis, requirements definition and deployment of business requirements to information systems and proficiency in the MS Office suite.
Key Knowledge & Skills
ITIL v3
Remedy 7
IT Operations
Data Center Services /Application Hosting
Education
4-year degree in computer science or related field or equivalent experience
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