Employment Spot

Job Description

Business Quality Assurance Director, 
Command Center was born from the belief that the temporary employment industry needed a revolution. It was with this belief that Command set out to re-define the industry, providing a solution-based concept and becoming partners with our customers. We have even gone so far as to employ a brave and bold service strategy; “Exceeding Expectations Every Time" is what Command lives by. It embodies how we operate in everything we do, and it’s what we strive to achieve in each and every customer relationship.  Our execution of this solution-based concept, along with the implementation of our innovative service strategy, has allowed us to establish ourselves in over 60 areas acros the nation. We plan to continue this aggressive growth as we forge these unique partnerships with our customers across all industries, coast to coast.

 Would you like an exciting career with a temporary employment company that is destined to be one of the largest in the industry?  Do you have an entrepreneurial spirit to become the best?  Put your passion for sales and commitment to quality as a Business Development Specialist. This position plays a key role in the success and growth of this team-oriented office with flexibility to grow.

The information below is not all-inclusive to the specific duties of the Branch Quality Assurance Director.

•           Open branch and begin dispatching procedures in accordance with the standards   established by the Area Manager or Area Vice President.

•           Respond immediately to any problems in the field that may arise (workers walking of the job, customer not happy with workers or any unforeseen circumstance).

•           Act as Assistant Manager for the branch and able to assume the duties of the Branch Manager if needed.

•           Attend all meetings with Area Vice President

•           Proficient in new account penetration and activation.

•           Have a complete understanding of the branches financials, (P&L and Portal Finances).

•           Totally responsible for the branches Accounts Receivables, DOS, customer Accounts

•           Set all collections goals.

•           Ensure that all accounts payable information is sent to the corporate office weekly.

•           Understand and is proficient in basic supervisory skills, conduct counseling and performance reviews of subordinates.

•           Manage all employee hours, shifts and expenses.

•           Ensure that all payroll information is sent to corporate office bi-weekly.

•           Handle all Field Team Member complaints.

•           Track and follow-up, if necessary with the MRO and health Care Clinic for all work related injuries.

•           Manage the light duty program for the branch.

•           Ensure that the office is up to date with proper labor law signage.

•           Ensure that applications are being completed correctly, pay rates are staying within reason, margins are staying at the company standers and sales are meeting or exceeding the budgeted standers.

•           Learn and develop basic sales skills.

•           Conduct sales “Cold Calls" and assist BDS when necessary.

•           Responsible for requesting credit memos.

•           Responsible for inventory of office supplies, PPE and placing orders in the Command Center Purchasing Order system.

•           Be proficient in MS Word, MS Excel, MS Power Point, Outlook, Labor Commander, The Business Portal and Internet Search.

•           Review all nightly reports; this includes reports such as voided check summary, temp check register, daily summary invoicing preview, and potential overtime report on a daily basis.

Job Requirements

• Ability to work extended hours, evenings, weekends and holidays to provide quality customer service as needed.  Must be flexible to work any hours within a 24 hour period
• Valid driver license free from repetitive or serious violations
• Reliable transportation with the ability to travel to client’s jobsites
• Ability to work on multiple tasks simultaneously
• Strong problem-solving and conflict resolution skills
• Ability to prioritize assignments and tasks
• Strong leadership skills
• Working knowledge of Microsoft Office products and strong computer sk
• ills
• A sense of urgency attached to work tasks as needed
• Strong sales and marketing skills
• Ability to work in a fast-paced environment
• Ability to effectively use verbal and written communication
• Sound business judgment
• 5 years of business management or outside sales experience is required
• Knowledge of the Staffing Industry preferred. 
  
  

  Command Center/Labor offers a competitive salary with bonus opportunities; medical, dental, vision, and life insurance, holiday and vacation pay.
  
  Command Center/Labor is an Equal Opportunity Employer. The content of the job, as described, is in general terms of the work being performed by people in this classification.  This is not an exhaustive list of all duties, responsibilities, and skills required of employees as classified.  Command Center/Labor reserves the right to change all or part of any job description to meet business demands.