Job Description
ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. In FORTUNE magazine's 2008 list of "America's Most Admired Companies," ARAMARK was ranked number one in its industry, consistently ranking since 1998 as one of the top three most admired companies in its industry as evaluated by peers and analysts. ARAMARK also ranked first in its industry in the 2007 FORTUNE 500 survey. ARAMARK seeks to responsibly address issues that matter to its clients, customers, employees and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement. Headquartered in Philadelphia, ARAMARK has approximately 260,000 employees serving clients in 22 countries. Learn more at the company's Web site, www.aramark.com.
ARAMARK Uniform and Career Apparel provides clothing and other wear for virtually every industry - such as manufacturing, transportation, construction, hospitality, public safety and healthcare. From designing and manufacturing to cleaning and delivering, With more than 400,000 customer accounts in 46 states from over 200 service locations and distribution centers across the United States ARAMARK works with individual clients on both a local and a national level to create the perfect image, while promoting teamwork and establishing professional identity.
In this service position not only will you be trained for future Territory Manager roles you will be handling all customer calls with the objective of one-call resolution and 100% follow up. Provide solution and or coordinate solutions to customer service issues. Communicate action plan or solutions to customer utilizing and communicating with appropriate AUS personnel. Utilize internal tracking to document all transactions. Develop and maintain reports as necessary. Assist in the enforcement of service programs to ensure 100% compliance while you project a professional service attitude and an eagerness to serve.
Take each call with the objective of completing a one-call resolution.
Build relationships with all MC support personnel at all MC locations.
Coordinate and communicate resolution to customer requests with key personnel.
Generate and distribute all customer service inquiries and resolutions to key personnel.
Assist in the enforcement of service programs to ensure 100% compliance.
Track and help identify service trends.
Document and update all at risk accounts.
Make follow up phone calls to all customer inquiries to ensure problem resolution and satisfaction.
Follow "The Perfect Install" policy's following up with customers as required.
Police, communicate and help maintain action plan responses for C.S.I. program.
Maintain a positive and team-oriented demeanor, and assist in any other duties as assigned.
Primary contact for regional and National account follow up.
Job Requirements
Bachelor's degree preferred
Proven track record and two year's experience in a high call volume customer service environment.
Strong sense of urgency and customer service skills.
Professional attitude
Excellent communications skills (verbal and written).
Familiar with office equipment, computer literate (Word, Excel, others).
Ability to develop and maintain a positive working relationship with others.
Strong analytical and problem-solving skills, with an attention to detail.
Capable of completing one-call customer resolution.
Must have the ability to police and drive all corporate service programs.
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