Job Description
In the role of Voice Network Support Engineer you will work with the global team in supporting voice network. You will provide network support and engineering skills to the region and work to meet business needs while maintaining established network standards. This is a 12 month contract.
Responsibilities will include:
- Handling of “level 2” network support functions for both voice and data networks
- Handling of voice requests from users including “Moves, Adds and Changes”
- Managing network incidents
- Managing trouble tickets with carriers and other vendors
- Managing problem management issues through to closure
- Initiating, implementing and managing network changes for support work
- Providing network consultancy to other IT teams
- Supporting and implementing within the environment in accordance with established standards
- Building and updating network documentation
- Assisting in maintaining existing network monitoring and management platforms
- Coordinating and performing maintenance work
- Assisting in the development and execution of the team’s BCP/DR design and plan
- Appropriately uses the network monitoring and management platforms
This role is ideal for self-starters who thrive off autonomy and are good at seizing opportunities. Ideally you will be qualified to degree level, hold a Cisco CCVP certification as a minimum and have proven experience in a network support or engineering role.
Job Requirements
Key skills include:
- Hands-on experience configuring and supporting Cisco IPTEL telephony platforms.
- Hands-on experience configuring and supporting Cisco switches, routers and firewalls.
- Experience supporting BT or IPC trader phone systems
- Experience supporting voice recording platforms (Nicelog & Witness)
- Experience supporting Avaya ACD / call -centers
- Working knowledge of common network technologies and protocols: LAN, WAN, Dial, VPN, TCP/IP, OSPF, EIGRP, RIP, BGP, IPSEC, SNMP
- Experience supporting legacy TDM PBX phone systems
- Planning and scheduling skills
- Excellent communication skills
- General IT skills to assist in working with other technical teams
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