Employment Spot

Job Description

The Client Services Account Managers manage relationships with the world's leading web publishers. The position is full time, mid-level and based in the company's NYC office. This is a great opportunity to join a company defining a new space in the online advertising industry.

The Account Management team is responsible for servicing all aspects of clients' accounts from implementation to optimization and all ongoing concerns. The Account Manager will play a critical role in driving overall client satisfaction and therefore the general success of the business.

Key Responsibilities:

·          Enable our publisher customers to maximize their revenue achieved using our Client’s product

·          Oversee the implementation process, from kick-off through launch

·          Train clients on the product and client facing tools

·          Responsible for sourcing and negotiating deals with ad networks for the web's leading brands.

·          Proactively manage assigned client's ad network portfolio, making recommendations for changes and seeking out new opportunities for improvement

·          Compile performance evaluations for each client, highlighting the value adds

·          Serve as clients' primary contact, providing them with insight and advice regarding every aspect of their account

·          Ensure the satisfactory resolution of all support requests, including network ad display and data issues

·          Provide ideas and feedback about how to improve the products and services for our customers

Job Requirements

Required Skills and Experience:

·          Outstanding written and verbal communication skills, being capable of conveying an issue clearly, making points concisely and ensuring all sides understand each other

·          Publisher / ad network negotiations.

·          Prior client management experience, especially with web publishers

·          Project management or account management skills, specifically, being able to lay out deliverables and follow-through on hitting them

·          Strong troubleshooting skills with ability to analyze the components of an ad related problem and get to its root, as well as providing necessary suggestions for resolution

·          Passion and desire to play a key role in driving this new business to success in the online advertising technology space

·          High level of initiative to get resolution and drive improvements to the business

·          Deep understanding of the online advertising industry, preferably from the perspective of a publisher or ad network

·          Proficiency in Excel and PowerPoint

·          A Bachelor's degree and at least 4 years work experience