Employment Spot

Job Description

The successful candidate will be responsible for driving the Client Service Program Manager for Pensions, focusing on defining and delivering organizational change needed to improve service delivery to our clients, working closely with the Team Leaders and in partnership with the Operations.

**This is a Temp assignment scheduled to last 6 months or longer. Located in the NY Metro Area.**

Responsibilities:

• Define the detailed Operating Model for Pension Client Service

• Define and document the end-to-end client life cycle and service expectations

• Drive consistency in the Service Model, where appropriate, across tiers

• Extend the roles and responsibilities that have been defined for Client Service to include the interaction and hand off points between Client Service and delivery partners i.e. Operations, Technology Relationship Managers, Deal Management

• Identify any functions that do not align with the roles and responsibilities, define and manage the re-alignment of these groups

• Assess capacity to service clients

• Identify areas for improvement and re-alignment

• Review business processes, assess risks and identify areas for improvement, define and implement improvements

• Establish a governance structure for the Client Service Transformation to drive and report progress on key initiatives

• Work with the Client Service Team Leaders to kick off work streams to support the initiatives and drive the transformation, define the shape, scope and resources required

• Produce and manage the Transformation plan.  Manage risks, issues and dependencies.

Job Requirements

 
Requirements:

• 8+ years experience leading complex projects across multiple business areas with a focus on organizational change
• 5+ years experience defining and implementing changes to operating models
• 5+ years experience analyzing business processes, defining and implementing process improvements
• 5+ years experience working in a service delivery or client facing role with a strong focus on improving Client Experience
• Proven track record managing teams that include both direct reports and indirect / virtual team members
• Leadership and influencing skills, ability to operate effectively at all levels within the organization
• Excellent communication and facilitation skills
• Experience using project reporting systems or similar project management tools
• Knowledge of the WSS and the Client Service Organization is a plus
• Bachelors or Masters degree

For immediate consideration, send your resume and salary requirements to [Click Here to Email Your Resumé]. All qualified candidates will be contacted. No phone calls please.