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Job Description

Purpose:
Large Financial institution based in Dallas, TX has an available opening for a Collections Manager with mortgage collections experience. This role can be based in Las Vegas OR in Dallas. The company requires a current valid Nevada License/Certification in Collections. The company provides EXCELLENT benefits and work-life balance. Salary is opened depending on experience SUMMARY: The successful candidate will collaborate with other senior-level team members to create and continue to evolve a positive, change-oriented company culture highlighted by teamwork, development, empowerment, low turnover, and high performance. This position is charged with managing, developing, and training Collection team members to provide our customers with world-class service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure daily operations are completed accurately and timely in accordance with internal requirements. Monitor and renew collection agency licenses as required by state. Ensure departmental compliance with all applicable Federal and State collection laws. Hire, train and develop collections teams. Work with client managers to assess client needs and implement client programs. Work with outside vendors to establish and build working relationships. Develop and meet specified operational targets. Develop and audit reports to monitor collections activities. Analyze and recommend enhancements to existing collections processes and systems. Responsible for developing and maintaining the department budget and meeting customer service financial goals. Implements procedures and update processes to obtain maximum efficiency and productivity at the lowest cost. SUPERVISORY RESPONSIBILITIES: Demonstrate ability to lead, coach, develop effective teams. Establish clear roles, directions, responsibilities, and performance requirements. Responsible for daily, weekly and monthly interactions regarding status reports, problem resolution, proactive communication and on-going relationships. QUALIFICATIONS: Six to eight years Collections experience with COMMERCIAL MORTGAGES. Three to five years of management experience. Make decisions to take planned actions within approved budget/policy to determine allocation of company resources. Ability to solve problems without precedents or guidelines. Significant knowledge of the organization, work environment and process with advanced knowledge of the collections industries. Knowledge of budgets and financials. Knowledge of various collections methods. Must possess excellent analytical, problem solving skills. Strong knowledge of computer software and quality assurance reporting. The ability to use good business judgment in establishing daily priorities. Must have demonstrated problem solving abilities to adapt to new situations, events and changing business needs with a solutions oriented approach. EDUCATION/EXPERIENCE: Bachelor's degree in business or equivalent field. Strong PC skills. LANGUAGE SKILLS: Most possess excellent verbal and written communication. Bilingual helpful but not required.

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