Job Description
Field Service Technician Support and maintain in-house computer systems, desktops, network and peripherals Install, configure, maintain, and optimize all computer, LCD monitors, network, ATM and printing hardware, software, and communication links while ensuring minimal downtime Diagnose, resolve, and document hardware and software problems in a timely and accurate fashion, and provide end user support where required Support and implementation of hardware projects and new technology installations Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products Maintain all branch hardware and equipment, including computers, LCD monitors, printers, ATMs, routers, switches, hubs, and UPSs Receive and respond to incoming calls, pages, and/or e-mails regarding branch hardware/software failure Perform on-site analyze, diagnosis, and resolution of hardware/software problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair Practice branch asset management Provide guidance to junior members of the team as required Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician Apply diagnostic utilities to aid in troubleshooting Identify and learn appropriate software and hardware used and supported by the organization Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals If necessary, liaise with third-party support and PC equipment vendors Operate network testers and other cabling tools Conduct research into hardware/ software issues and products as required. Effectively prioritize and execute tasks in a high-pressure environment Inspect and install cables in floors and ceilings Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals On-call availability as required Traveling for extended periods of time All other duties as assigned
Job Requirements
Education High School diploma or equivalent Certification in A+ preferred Certificates in Network + and Cisco Training desirable Experience 3 years equivalent work experience Working technical knowledge of network and PC operating systems, including Windows XP, Vista and Cisco Extensive application support experience with Microsoft Office Hands-on hardware troubleshooting experience Understanding of the organization's goals and objectives Knowledge of applicable data privacy practices and laws
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