Job Description
Telephone Scheduler / Telephone Representative
South Texas Blood & Tissue Center is seeking goal-oriented
Telephone Scheduler / Telephone Representative
to telerecruit donors & provide clerical support
for the Telerecruitment Department
at our San Antonio location.
CLOSING DATE: November 23, 2009
Responsibilities / Expectations of a Telephone Scheduler / Telephone Representative include:
- Telephone recruit donors within internal database in order to meet or exceed daily quota.
- Answer telephones, take messages and direct incoming calls.
- Schedule donors to maintain inventory in order to meet or exceed daily quota.
- Manage time wisely to ensure efficient and productive telephone contacts.
- Maintain accurate files on donors and update status on computer.
- Perform mini history interview and check for donor eligibility on the computer.
- Maintain and schedule donors to donate in order to fill hospital standing orders and special patient orders.
- Complete all necessary paperwork accurately.
- Perform computer data entry.
- May perform other tasks as assigned.
All Candidates Must Be Able To Meet and/or Exceed Goals.
Schedule: PT: Sunday: 10 am -4 pm, Monday .- Friday. 2 pm - 8 pm
Benefits for the Telephone Scheduler / Telephone Representative include:
- Employee Assistance Program
- Paid Time Off (PTO)
- Extended Illness Bank (EIB)
- Pension Plan
STBTC & QualTex Laboratories are proud to be an EEO-AA employer M/F/D/V and maintains a Drug-Free Workplace.
Job Requirements
Requirements for the Telephone Scheduler / Telephone Representative include:
- High School Diploma or GED equivalent
- Some sales, customer service or computer experience is preferred
- High level of organizational, communication and administrative expertise
- Previous high volume outbound telephone / telemarketing experience preferred
- Exceptional telephone manner and customer service skills
- Superior verbal and written communication
- Enthusiasm and professionalism
- Dependability, attention to detail, the ability to multi-task, problem solve and follow-through
- Computer skills
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