Employment Spot

Job Description

FirstEnergy (www.firstenergycorp.com) is a diversified energy company headquartered in Akron, Ohio. A Fortune 250 company, its subsidiaries and affiliates are involved in the generation,transmission and distribution of electricity, as well as energy management and other energy-related services. Its seven electric utility operating companies comprise the nation's fifth largest investor-owned electric system, based on serving 4.5 million customers served within a 36,100-square-mile area of Ohio, Pennsylvania and New Jersey; and its generation subsidiaries control more than 14,000 megawatts of capacity.


Summary of Responsibilities:
- Demonstrate a solid commitment to all aspects of safety.
- Conduct business specific research and analyze data; Interpret results and make recommendations.
- Meet internal and external customer needs with prompt, courteous, timely and accurate information.
- Exercise sound decision making by developing alternatives and recommendations to improve work processes.
- Actively seek formal and informal learning opportunities to better understand element procedures.
- Build relationships and credibility across organization.
- Provide staff support to management and higher levels of professionals.
- Revenue Assurance supports the field operations of Revenue Operations with reducing arrears by preparing and/or reviewing reports to ensure accurate billing and timely dunning activity.
- Identify, research and correct exceptions to recapture revenue and reduce uncollectibles.
- Process bankruptcies and the Ohio Human service programs such as PIPP, E-HEAP/Summer Cooling and Regular HEAP.
- Working knowledge of Contact Center environment, expectations and processes.
- Understanding State Utility Regulation and apply when appropriate.


Summary of Qualifications:
- Must have High School diploma or GED. A minimum 1-3 years of related work experience.
- Working knowledge of Microsoft Office tools, including Excel, PowerPoint, Access and Word (SAP is a plus).
- Demonstrate a questioning attitude to continue to learn, produce results and develop existing relationships.
- Core understanding of applicable products and/or services and of customer needs and expectations.
- Must possess excellent communication skills including good grammar, tone of voice and diction.
- Understand best practices and techniques for addressing customer concerns.
- Desire to continue to learn and grow, work across FirstEnergy and deliver results.
- Ability to deliver quality, accurate work within established deadlines.
- Must be able to organize and multitask and be self-motivated.
- Must be able to follow established procedures and continually look for ways to improve processes.
- Must have ability to read and interpret documents such as Quick Reference Cards, training documents, CNet and other available on-line help tools.
- Receive, investigate and respond to all internal and external customer inquires including but not limited to: telememos, dunning reports, transfer reports, PIPP support, Social agency reports, bankruptcy reports and all others as assigned.
- Demonstrate good teamwork by supporting and interacting with peers, supervision and management teams.
- Must be organized and be able to multi-task.
- Ability to work flexible hours and ability to travel to outlying locations with possible overnight stays.
- Expected to work overtime occasionally that are both mandatory and optional, and to work additional hours in emergency situations including distribution electric outages.
- Develop knowledge base and require less supervisory assistance over time.
- Must be able to handle pressure in a constantly changing environment.



At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a Company-sponsored pension plan, 401-(k) with matching and performance bonuses, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our Web site athttp://api.careerbuilder.com/v1/joblink?DID=J3I6WQ61J5M8BL5S9ZM&developerkey=WDAW0QF6HDXRBLW245F7 to learn more about all of our employee rewards programs. FirstEnergy Corp. proudly supports Affirmative Action. FirstEnergy Corp. is an Equal Opportunity Employer. FirstEnergy Corp. is committed to workforce diversity. M/F/D/V encouraged to apply. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers, and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Job Requirements