Employment Spot

Job Description

Customer Service & Sales Associates provide service and sales support to our consumer financial services client's customers in areas such as billing inquires, payments, credits, fraud alerts and product sales.  

A Customer Service Associate:

•  Identifies, researches, and resolves customer issues; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance in all situations.
• Effectively presents and promotes additional financial products and services to existing customers and closes sales to meet performance objectives.
• Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Writes clearly and informatively; Edits work for spelling and grammar; Documentation to follow clients guideline; Able to read and interpret written information.
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.  Meets clients’ specific quality standards.
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Job Requirements

• A passion for customer service with sincere desire to resolve customer questions and concerns.

• Ability to apply common sense understanding to carry out instructions.

• Ability to work in an ambiguous environment. Can resolve problems involving a few concrete variables in standardized situations.

• Self motivated with the ability to drive personal performance

• Sales experience preferred

• Excellent verbal and written communications skills
• Ability to multi-task, use multiple sources of information, and prioritize
• Ability to work flexible hours
• High School diploma or equivalent
• 20 WPM typing ability with at least 85% accuracy 
• Previous customer service or call center experience is preferred
• Familiar with computers in a DOS and Windows operating system environment
• Succesfully pass criminal background check
• Spanish/English bilingual preferred, but not required