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Customer Service Call Center Managers
Company: Uline
Location: Saint Paul, MN
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Contact Information
Name: 985 Aldrin Drive
Eagan, MN 55121 |
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Job Description
Customer Service Call Center Managers
Up to $60,000 per year, based on experience
Uline, a leading international distributor of packaging & industrial supplies, seeks Customer Service Call Center Managers due to tremendous growth at their Eagan, MN inbound call center, located 15 minutes south of Saint Paul & 25 minutes southeast of Minneapolis.
Come Grow Along with Uline:
Open positions due to our consistent growth & expansion.
Continuous expansion offers opportunities for career advancement.
Excellent pay & benefits â€" 3 bonus programs for every employee.
POSITION RESPONSIBILITIES / REQUIREMENTS:
"Handsâ€"on" involvement in all aspects of Customer Service (CS calls, CS helpline, Training)
Manage a 35 seat call center in a fast â€" paced environment
Handle daily supervision & coaching of our MN Customer Service team
Monitor, track and enforce departmental policies, procedures and goals
Develop managerial & leadership skills of team leads and department supervisors
Review reports & take appropriate
Experience with process improvement audits
Must be an active participant in a “hands-on" work environment
Ability to multi-task
Strong written & verbal communication & organizational skills
Must be able to type 30+ words per minute
Ability to travel to other branches
3-5 years Customer Service supervisory experience preferably in a call center environment
Bachelor's Degree required
Job Requirements
Please visithttp://api.careerbuilder.com/v1/joblink?DID=J8E2YG693SXSP3S4YM1&developerkey=WDAW0QF6HDXRBLW245F7 for more information on our benefit package and open jobs.
JOB FAIR: Please visithttp://api.careerbuilder.com/v1/joblink?DID=J8E2YG693SXSP3S4YM1&developerkey=WDAW0QF6HDXRBLW245F7 for detailed information and directions.
EOE m/f/d/v
Skills Requirements:
CUSTOMER SERVICE, CALL CENTER, MANAGEMENT
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