Employment Spot

Job Description

• Available to work a variety of shifts, including days, evenings, nights and weekends.
• This position has Second Shift Hours
• Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing.
• Attention to detail including recognizing and resolving documentation errors.
• Process over, short and damaged freight and related documentation for customer resolution. 
• Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions.
• Properly bill shipments pursuant to applicable tariffs and pricing agreements.
• Occasional standing and walking in non-climate controlled loading dock area for several hours at a time.
• Perform other duties as assigned.
• Prompt, daily attendance at assigned work location.

Job Requirements

• Excellent time management, organizational and multi-tasking skills.
• Previous customer service experience.
• Transportation experience is a plus.
• Strong computer, typing and 10-key skills
• Proficient with Microsoft Office Suite (Excel, Word, and Outlook).
• Excellent written and verbal communication skills.
• Ability to work independently and/or in a team environment.