Job Description
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health. Ingenix is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
If you get excited about the life transforming potential of bringing health care information to the right place, at the right time, to support crucial decisions, welcome to Ingenix.
We're one of the largest and fastest growing health information companies and the only organization in our industry with the information, technology and consulting expertise to solve the most significant challenges in health and human services.
As a vital member of the UnitedHealth Group family, we serve customers in every segment of the health care field. This includes government agencies, pharmaceutical companies, hospitals and health delivery networks, insurance providers and, of course, the diverse business divisions of UnitedHealth Group.
Customer Service Representative - Colorado Springs, CO
Primary Responsibilities:
- Accept inbound calls from clients and enter data into call tracking software
- Resolve client problems/issues or assigns to senior technician or manager
- Recover claims from the archives as needed by senior technicians or manager
- Recreate and repost reports as directed by senior technicians or manager
- Explain the importance of EMC agreements to clients as needed
- Transfer incoming calls to other departments as needed
- Call clients to request print files, provider information, formats and fax of rejection/denial data for resolution of client issues or for senior technicians or manager
- Talk clients through the process of sending ENS the above requested data
- Communicate with provider offices, payers, and corporate partners as directed via phone, fax, or email
- Document actions taken and steps followed in ESP
- Assist in building the knowledge database
- Complete all job duties in accordance with established schedules while maintaining and adhering to production and quality standards
- Maintain current knowledge of corporate policies and procedures
- Other customer service-related duties as assigned
Bring your talent to an industry leader with the information, technology, and consulting expertise to help transform health and human services. No matter what your role, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever.
Job Requirements
Qualifications:
- 2-3 years experience in customer service / call center environment is required
- Intermediate level experience with MS/Office (Word, Excel & Outlook) is required
- High School Diploma or GED is required
- Experience in a medical billing position is preferred
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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