Job Description
Now Hiring!
Customer Service Representatives
5800 Northwest Parkway Suite 101
San Antonio, TX 78249
For Information please call our
Job Line at
POSITION SUMMARY
Harland Clarke is a leading provider of payment solutions, marketing services, and technology solutions to financial institutions, individual consumers, and small businesses throughout the United States. We work strategically with our clients to deliver the highest quality products and services.
Harland Clarke is currently hiring qualified Customer Service Representatives. Selected candidates will provide service on behalf of our financial institution clients, by offering their customers a variety of check-related products and services to meet their banking needs.
The primary responsibility of the Customer Service Representative(CSR) is to assist Clients and Customers, via telephone, e-mail or chat, with orders, inquiries, requests, problem resolution, and comments/feedback regarding Harland Clarke products. CSRs also consult with Clients and Customers to identify additional needs related to the check product or other financial services and will recommend appropriate products or services. The Customer Service Representative is expected to perform customer service and sales responsibilities in a courteous, efficient, and professional manner at all times and meet Company goals for levels of performance.
Harland Clarke offers its team members all the benefits you would expect from a world-class leader, including:
Starting wage of $10/hour for CSRs
Pay increase opportunity after 90 days
Shift/ Weekend/Bilingual Differential Pay
Sales Incentives
Set schedule upon hire
Medical/Dental/Vision/Life Insurance, eligible 1st day after 30 days of employment
Free Online Learning Resource
Paid Vacation, Holidays, Personal Time Off
401(k) Savings + Company Matching
Discounted Health Club Membership
Tuition Reimbursement
Community Involvement Opportunities
KEY DUTIES / RESPONSIBILITIES - (Essential duties are identified by asterisks.)
Successfully completes initial CSR training program and ongoing training programs.
Assists financial institution representatives and their customers by providing high-quality service with the following, using English and/or designated language skills:
1. Entering check orders into the Harland Clarke mainframe system for processing
2. Processing cancel/change requests
3. Requesting reprints/credits
4. Responding to inquiries
5. Ensuring security and privacy of account holder information
6. Problem resolution
7. Providing education and support regarding products and services
8. Probing to identify needs
9. Offer appropriate products or services to meet customer needs
10. Conducting surveys, providing informational messages, or other tasks as needed
11. Other requests as needed
Utilizes available resources appropriately to accurately enter orders or respond to inquiries.
Ensures appropriate follow-through steps are completed for each call.
Works within a team environment supporting both team objectives and overall Center objectives for customer satisfaction, revenue, quality, and productivity.
Maintains complete and accurate records of all call activity as required.
Maintains a professional appearance and work environment at all times.
Participates in Servicing and Company associate programs.
Performs Special Assignments on a rotating basis, such as FIS/Spirit Coordinator, TriStar Dean, and other duties.
Monitors individual performance tracking data and provides input for Personal Development Plans.
EDUCATION & KNOWLEDGE REQUIRED: High School Diploma or equivalent required; Familiar with customer service and selling concepts.
EXPERIENCE / SKILLS / ABILITIES REQUIRED: Telephone contact experience helpful; Customer service, banking, or retail experience helpful; Basic ability to use a computer; Above average communication and interpersonal skills; friendly, outgoing personality; Accurate, detail oriented; Ability to learn required information presented during new hire orientation and ongoing training; Verbal fluency in designated language other than English desired.
Harland Clarke is a leading provider of payment solutions, marketing services, and technology solutions to financial institutions, individual consumers, and small businesses throughout the United States. We work strategically with our clients to deliver the highest quality products and services.
Harland Clarke is currently hiring qualified Customer Service Representatives. Selected candidates will provide service on behalf of our financial institution clients, by offering their customers a variety of check-related products and services to meet their banking needs.
Harland Clarke Corp. is an equal opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, handicap or disability (physical or mental), Vietnam-era or disabled veteran status, and other factors protected by state and local laws.
Job Requirements
EDUCATION & KNOWLEDGE REQUIRED: High School Diploma or equivalent required; Familiar with customer service and selling concepts.
EXPERIENCE / SKILLS / ABILITIES REQUIRED: Telephone contact experience helpful; Customer service, banking, or retail experience helpful; Basic ability to use a computer; Above average communication and interpersonal skills; friendly, outgoing personality; Accurate, detail oriented; Ability to learn required information presented during new hire orientation and ongoing training; Verbal fluency in designated language other than English desired.
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