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Customer/Technical Support Representative
Company:
Location: Dallas, TX
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Contact Information
Name: Jody Glenn |
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Job Description
• Professionally complete customer visits and ensure that issues are resolved both promptly and accurately.
• Thoroughly and efficiently gather customer information
• Assess and fulfill customer needs and requests
• Educate customers where necessary to prevent the need for future visits
• Provide quality service and support in a variety of areas including, but not limited to: equipment and customer support
• Maintain a balance between company policy and customer benefit in decision making.
• Other duties as needed and defined by the Market Manager.
Job Requirements
• 1 – 2 years experience in a customer service and/or help desk capacity a plus.
• 1+ years PC and IP troubleshooting experience a plus.
• Proficiency in all Microsoft Office Applications (Word, Excel, PowerPoint, Outlook etc.)
• Knowledge of technical support issues related to Internet connectivity.
• Experience in dealing with highly sensitive and confidential information in a discreet and appropriate manner.
• Ability to work independently, multi-task, manage competing priorities and thrive in a fast-paced, continually changing environment.
• Ability to troubleshoot customer issues face to face, in the customer’s homes.
• Strong communication and ability to interact with others.
• Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime as needed.
• Displays a highly developed sense of integrity and commitment to customer satisfaction.
• Team player.
• Drivers License and a clean driving record required.
• Billingual a plus.
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