Employment Spot

Job Description

Our Plano, TX client is seeking a customer support representative to handle customer relationships and communicate with customers in Europe and North America.  Main duties include customer orders, logistics, and acting as a customer link to production of materials.  This is a temp to possible hire opportunity with a growing company.

Scope:

The position will operate under supervision, but will be expected to use good judgment and provide top notch information to company customer base. Primary responsibilities will include order entry, order confirmation, shipment information, as well as some general logistics duties and administrative activities. The applicant is expected to have better than average MS Office skills, higher level analytical skills, as well as a positive attitude and good interpersonal skills. Experience with ERP systems is important; MAS 500 software experience is a plus.

Duties and Responsibilities:

• Enter customer orders accurately and immediately upon receipt
• Answer customer email requests accurately, swiftly, and politely
• Redirect shipments to customer sites as required
• Working with Logistics Team to update delivery status
• Answer ad-hoc requests from staff and customers as required
• Act as a customer link to production
• Makes a suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations
• Compiles with all appropriate policies, procedures, safety rules and regulations
• Performs related duties as assigned
• Learn customer order habits and products and apply that knowledge to best support the financial requirements of the company and the needs of the customer
• Responsible for a large portion of customer deliveries of company products
• Responsible for entering and acknowledging customer orders, lead time requests, order status, logistics
• Resolves customer requests requiring analysis of situations to determine best use of resources
• Serves as liaison between the customer and various departments. up new accounts, maintains records, prepares reports and performs work processing and related duties
• Knowledgeable of customer service inclusive of manufacturing environment, ground transportation, and other information that provides valuable service to our customers

Requirements:

• Experience with ERP Systems; MAS 500 software experience a plus
• Must have excellent computer skills and proficiency with MS Office Suite
• Comprehensive customer service experience focused on treating customers right while making good financial decisions for the company
• Proactive customer service approach- ability to contact customers versus waiting for phone calls to come in with a problem
• Ability to win support of others and communicate a winning approach to problem solving
• Positive attitude and great interpersonal skills
• Excellent written communication skills
• Excellent verbal skills and phone etiquette
• Good time management and stress management skills

Please visit us on the web at www.frontlinesourcegroup.com

Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.

Frontline Source Groupâ„¢ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, which include locations in Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land,  and The Woodlands.

Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States and Canada.

Frontline Source Group is a proud sponsor of www.jobertalk.com.  Please visit the site to get involved with social job networking across the web.

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