Job Description
Veretech Holdings pioneered the on-line trade valuation industry, designing and creating the most sophisticated dealer and OEM customer generating programs. The company has a number of products that are widely used by original equipment manufacturers on their corporate consumer sites and on their dealer support sites.
Position Summary:
Serves customers by managing staff, planning and implementing strategies and operations; improving systems and processes.
Position Responsibilities:
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Accomplishes resource objectives by recruiting, communicating job expectations, training, coaching and counseling employees.
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Manages all support team operations by monitoring performance, identifying and resolving problems, preparing action plans, managing system and process improvement and enforcing policies and procedures.
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Oversees the day to day tasks of the dealer support team - always ensuring that strong relationships are built with customers. These tasks occur from the point of receiving an agreement throughout the relationship, including retaining the customers.
They include:
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Providing product orientation to new personnel
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Monitoring account performance and works to maximize performance
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Saving accounts that express desire to cancel features or products.
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Handle escalated customer issues.
Job Requirements
- Experience managing a customer support team
- Minimum 3-5 years related customer relationship management/account management experience.
- Ability to lead a support team to handle a large quantity of tasks accurately while keeping the customer relationship as the focus.
- Ability to analyze data and compile into effectual reports.
- Excellent oral and written communication skills.
- Intermediate skills in Internet Explorer, Excel, PowerPoint and Word.
- High School Diploma with some college courses completed – Degree in business a plus.
EEO Employer
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