Job Description
The Director manages a team of Client Account Managers that service large acquiring clients processing more than $45 million annually in credit card sales volume. The Director oversees all team members and team functions. Establishes and implements service standards to assure effective flow of information and operational issue resolution to clients. Analyzes operations to ensure efficiency of the team.
Job Requirements
Supervises and evaluates the operating effectiveness of a department of the organizations day-to-day client service operations in compliance with established policies and procedures. Coordinates departmental workflow and support inquiry responses from other departments or teams.
Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports and assures client satisfaction.
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