Employment Spot

Job Description

Job Classification: Full-Time Regular

Purpose:
APAC Customer Services, Inc. (Nasdaq: APAC) is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 and headquartered in Bannockburn, Illinois, the company maintains 9 customer interaction centers nationwide.
Ranked among the top 10 global contact-management leaders and recognized for excellence by our peers, we have been listed among the Top Ten of Service Providers for more than 17 years by Customer Interaction Solutions magazine, and were the recipient of 2005 and 2006 industry awards for high-quality, results-oriented solutions.
Our reputation for excellence is due in large part to the contributions of more than 8,100 talented, ambitious professionals. And we currently have opportunities for you to join our team.
DIRECTOR, BUSINESS DEVELOPMENT
 
LOCATION:                  Virtual Office
 
ORGANIZATION:           Sales
 
CODE:              BIZDEVDIR
 
QUANTITY:                   One (1)
 
SUMMARY: Qualifying, selling, negotiating and implementing new business opportunities.  Engage with qualified prospects for potential new business opportunities.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
 
�         Qualify prospects based on application, key vertical, and targeted APAC client model.
�         Responsible for managing sales and cold-calling activity based on �named account� territories and verticals.
�         Networking face-to-face to develop clear, complete understanding of prospects� business issues and needs.
�         Utilize research tools to learn, prepare and understand prospects� business strategies, internal and external business issues
�         Present APAC solutions based on understanding of prospects� business issues.
�         Act as strategic orchestrator to manage internal APAC resources as well as client contacts to successfully negotiate, close and implement new business.
�         Develop business relationships with both influencers and decision-makers across prospective clients� organizations.
�         Consult across functions as needed to help ensure the successful implementation of new client applications.
�         Ensure deals are priced appropriately at company target/modeled profitability. Participate in delivery of pricing strategy.
�         Develop sales engagement strategy.
�         Lead negotiations to ensure APAC�s best interests from a business issue and legal perspective.
�          Provide leadership and support in crafting customer proposals, including guidance on key deal assumptions such as call volumes, service levels and other critical metrics.
�         Meet with sales leadership to craft personal development strategy on a regular basis.
 
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education:  Bachelor�s degree preferred and/or equivalent amount of experience.
 
Experience:  5-7 years client management and/or combination of client management and call center operations required.
 
Skills, Knowledge and Abilities:  Proven track record in solutions-based relationships; demonstrated creativity in analyzing and identifying solutions.  Industry knowledge of interaction centers and specific business verticals.  Exceptional verbal, written, presentational communication skills required.  Ability to work in partnership with all levels of the organization and client management.  Working knowledge of Microsoft Office suite.
 
REFERRAL BONUS: N/A
 
RELOCATION BENEFITS:  N/A
 
RECRUITER: Corporate Recruiter, [Click Here to Email Your Resumé]
 
APAC CUSTOMER SERVICES, INC. is an equal opportunity employer.
 
APAC CUSTOMER SERVICES, INC. is not affiliated with APAC, Inc., the road paving and construction materials company.
 
 

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