Job Description
THIS POSITION IS LOCATED IN FREEPORT, TX
THERE IS NO RELOCATION ASSISTANCE OFFERED.
We are seeking a Dispatcher for our Freeport, TX terminal. This is a salary, exempt, 1st shift and may work 40+ hours per week position. Dress code is business casual. It is often a hectic/busy environment and candidates need to be up for this type of challenge. It is computer intensive and customer service intensive. It is never boring, that's for sure!
Liquid Transport Corp is a national, high-volume, bulk Transportation Company. We are a solid company and we are very well-respected in the trucking industry. In January 2006, LTC became part of a larger, best-in-class, multi-modal chemical transporter and leasing company, The Dana Companies.
LTC provides a very broad benefit package that includes: medical/dental/vision, company paid life insurance for employee, spouse and dependents, company paid short-term disability, optional long-term disability, a 401k Plan with 50 cents on the dollar match up to 6% of compensation, paid holidays, paid vacation, paid birthday, paid funeral leave, etc.
General Summary: Contribute to the smooth running of the terminal operation by efficient utilization of manpower and equipment through directing and controlling the efforts of drivers and administrative personnel (where applicable) using discretionary judgment to enforce Company Policy regarding operations and complying with state and federal laws.
Principal Duties and Responsibilities:
1. Discretion required when dispatching drivers and equipment and assigning loads, ensuring that drivers and equipment are “Qualified” prior to dispatch and coordinate dispatch activities with Load Planning Center. By “Qualified”, must assure the following;
a. Driver has been trained to handle the product and equipment assigned.
b. Equipment is suitable for the product being transported.
c. Equipment, both tractor and trailer, are in compliance with all required company and governmental inspections.
d. Driver is in compliance with all required training and certifications, i.e. current D.O.T. physical, current driver’s license, etc.
e. Driver can perform the tasks safely, given all circumstances related to the dispatch.
2. Act as the point person at the terminal for the terminal level safety initiative, assuring safety is the main criteria in all decisions made. Review monthly safety focus items with each driver;
3. Complete incident/accident telephone reports as required;
4. Receive orders and enter into computer, assign load to equipment and driver in a manner to ensure on time pickup and delivery and to meet the customer’s requirements, prepare and issue all LTC delivery documentation to the driver, update computerized dispatch and assure driver accurately completes and turns in all required paperwork;
5. Update movement of driver and equipment via LTC’s computer as load progresses;
6. Initiate service exception in LTC computer system within prescribed guidelines.
7. Assure any customer specific “in progress” notifications and/or “delay” notifications are made timely;
8. Constant interface with Load Planning Center, continually updating available equipment, driver’s status and required assistance;
9. Daily interfaces with the customer, in a courteous manner, using independent judgment when soliciting or turning down loads based on the economics of the situation, equipment specifications and availability and driver availability, offer alternatives if the original schedule cannot be met and contacts the customer to apprise them of any delay or other arrangement once load is accepted;
10. Prepare clean-out list with special procedures (if any), assuring maximum accuracy in the issuance of the purchase orders;
11. Perform a regular yard check, and inform relief of the next dispatcher shift, if applicable;
12. Act as direct supervisor of assigned drivers and contractors assuring all support required is given while assuring compliance to all company and governmental guidelines;
13. Recommend to the Terminal Manager any commendations or disciplinary action felt necessary and actively participate in the Company progressive discipline system of proper communication, setting expected standards and time required for review, documentation and ensure that the associate is aware of the consequences of non-conformance;
14. Assist the Terminal Manager with the development, implementation, training and measurement of the Quality Process, communication and documentation of incidents and or accidents and responses to shipper or consignee complaints;
15. Perform the responsibilities of the Terminal Manager in their absence and under the direction of the Regional Operations Manager;
16. Participate in the on-call schedule as determined by the Terminal Manager.
Job Requirements
1. Computer literate, comfortable with order entry and administrative skills.
2. Good interpersonal and communication skills.
3. Analytical skills sufficient to calculate and prepare records as required.
4. High School degree or equivalent GED certificate.
5. 2-5 years experience in the trucking industry - preferably experience in dispatch
6. Additional advanced formal training in clerical and/or basic computer skills helpful.
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