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Dispatcher

Company: Mackay Communications Inc

Location: Deer Park, TX

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Job Description

 Service Dispatcher



Mackay Communications is America’s largest marine electronics service company. For over 50 years Mackay has sold, installed, and serviced navigation and communication equipment onboard commercial and naval ships, in all major US ports.

We sustain our industry-leading position through strong technical talent. We hire the most skilled candidates, and invest in their training. Our goal is superior results for our customers and superior careers for our employees.

We currently have an opening for a Service Dispatcher in our Houston office.

Description 

With limited supervision, the Service Dispatcher will communicate with shipping customers world wide via phone, fax and e-mail. Incumbent will also communicate with local ship agents and internal department managers. Upon completion of service assignments, incumbent will follow-up with customer sending them a copy of the field technician’s service report.

 


Job Requirements

Qualifications

  • Incumbent must have a minimum of three years in a Dispatching position
  • History of customer service and building long-term customer relations
  • A working knowledge of marine electronics products including navigation and communications equipment

  • Must possess excellent written and verbal communication skills and phone etiquette
  • Excellent time-management, organizational and administrative skills
  • Ability to work professionally and patiently with world-wide customers and internal departments

  • Strong computer skills (Excel, Word and Outlook)
  • Ability to be "on-call" every other weekend

Candidate will support ship owners and managers, providing sound technical advice regarding shipboard marine electronic

equipments including the following


Radars, ECDIS, Satcoms, HF and VFH Radios, GPS, Gyrocompasses, Autopilots, Sounders


Mackay offers a competitive salary in addition to health insurance, paid vacation, a 401(k) plan, and a company-paid pension plan.

Mackay is an EEO employer, and a veterans-friendly organization.
Candidates must be legally authorized to work in the U.S.and pass a thorough background check.

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