Employment Spot

Job Description

Grade Level:  C2

Dell's facility in Nashua, New Hampshire is the home of Dell's award-winning EqualLogic storage area network (SAN) products, driving simplification in data storage and protection in businesses of all sizes.  A fresh face in Dell's product line-up, the EqualLogic PS series is the industry's leading family of iSCSI-based midrange enterprise storage arrays.  Dell's EqualLogic brand dominates its segment of the SAN market, presently the fastest growing area of the storage industry.  In this dynamic business of helping world-class companies evolve and manage their storage infrastructure, our customers represent a 'Who's Who' of global corporations across muliple industries.  They choose to work with us not only for our leading-edge technology and IT simplification, but also because of the enormous intellectual capital that is here -- our employees.

We are seeking experienced Customer Support Engineers to expand our renowned technical support group that presently services our customers, VAR's and distributors -- via telephone, email, web and ocasionally through on-site activities.  Presently, we have positions available for all shifts.

Reporting to the manager of Technical Support, this position will be based out of our Nashua, NH office.  Responsibilities include, but are not limited to:

- Logging customer calls

- Working with customers to address concerns

- Triage, root-cause and solution or internal escalation of customer issues

- Timely status updates to customers and necessary contacts

- Bug & Enhancement submission to Product Engineering

- Trending of problems

While this role does not require extensive travel, there may be a need for customer on-site a few times par annum; 1-2 may require overnight stays.

About Dell, Inc:

Colloaboration.  Individual drive.  A passion for technology.  That's what success sounds like at Dell.  It's this dedication to finding unique solutions that has given rise to many of our energy-smart green initiatives.  Does it sound like something you can get behind?  Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet.  Plus, you'll get the mentoring, support and training you need to succeed on your own terms.

Job Requirements

- Requires a BSCS or equivalent work experience, with 3 years experience in a technical customer-facing/call support role; prior experience as a systems administrator or network engineer is desired but not required.

-Experience configuring storage on multiple OS platforms including Windows, Linux and VMWare.

- Networking and switch experience strongly preferred.

- Excellent verbal and written skills.

- Strong troubleshooting skills

- Experience in many of the following is strongly desired:  Windows, Linux, iSCSI, VMWare, Solaris, Netware, HP-UX, AIX, MacOS, MPIO, Veritas DMP

- Experience with storage-based applications is desired (IE:  MS Exchange, SQL, Oracle, etc)

There is no relocation assistance available for this position.