Employment Spot

Job Description

Newark, a subsidiary of global distributor Premier Farnell plc (LSE:PFL), is the leading small-quantity distributor of electronic components and test equipment in the Americas, and its #1 source for RoHS compliant parts, services and information. 

In addition to offering the broadest electronics selection from 440+ top manufacturers for same-day shipping, Newark provides a unique range of value-added services at no extra cost.

Making A Difference
At Newark, We are driven to deliver results by being totally reliable, resourceful, customer focused and conducting ourselves with integrity.  These values translate into every aspect of our business â€" from creating a responsible organization in which our employees are proud to work and our stakeholders have confidence… to supporting our customers with element14, an industry-leading technical portal and community that enables design engineers to research technology solutions and collaborate with colleagues early in the design process (www.element-14.com).

With multiple sales channels, customers do business with Newark through contact centers, a local branch network in the US, Canada, Mexico and Brazil, a dedicated field sales force and a world-class website at www.newark.com. The holder of a General Services Administration schedule (#GS-06F-0044M), Newark also supports federal government customers.

EXCITING OPPORTUNITY FOR YOU TO JOIN OUR TEAM!

Newark is looking for a highly motivated Fax Specialist (Order Quality Processor) that would process and distribute fax/web quotes, inquiries and orders with intent to increase customer base and sales volume in a manner that meets company objectives and promotes customer loyalty. Maintain required levels of accuracy, quote/call volume, customer satisfaction, MP and sales growth. 

POSITION RESPONSIBILITIES:

• Customer Satisfaction/Loyalty
• Database maintenance and capture
• Sales and profit growth
• Internal and external communication
• Call quality, efficiency and accuracy
• Recognizing account opportunities
• Productivity (quotes & orders/day)
• Results (Quote close ratio)
• Customer negotiation
• Time management
• Breadth of product and service capabilities
• Numerous change initiatives in organization
• Product knowledge
• Finding the correct product for the customer
• Current System Limitations

Job Requirements

• High School Diploma or equivalent
• Strong communication skills
• P.C. Skills
• Previous sales training or experience (desirable)
• Previous Call Center experience (desirable)
• Must have multi-task abilities
• Must understand and use resources/systems available to them
• Customer Base may require a language prerequisite.

If you are qualified and interested in pursuing this position, please click on the
“APPLY NOW" button and complete an online job application profile.

No phone calls or agencies please.

At Newark, our priority is our people. Our people put us here through their hard work and dedication. We offer a competitive salary and benefits package, which includes PPO, Consumer Driven Healthcare, Vision, Dental, STD, LTD, Life Insurance, retirement plans and much more.

BENEFITS ARE AVAILABLE ON YOUR FIRST DAY OF EMPLOYMENT!

At Newark, we value a diverse environment. We are an Equal Opportunity Employer.

Sorry, no relocation assistance or visa sponsorship available with this position.