Job Description
POSITION: Field Collections Representative
JOB SUMMARY: Field Collections
ESSENTIAL FUNCTIONS:
Meet with customers and collect past due accounts receivable
Addressing customer inquiries
Negotiation and Collection of finance charges
ACCOUNTABILITIES:
On site visits with customers to assist with management of payment plans
Timely collections and reporting of problems
Timely resolution of deduction and credits
Collection of finance charges
Maintain working relationships with other affected departments
Maintain customer contacts as needed
JOB SKILLS:
Requires limited supervision in decisions involving credit hold,
payment plans, and settlements
Strong communication skills, interpersonal skills, and ability
to perform multi tasks
Make recommendations on additional collection actions deemed
appropriate and necessary to collect past due balances
Act as liaison between customer, office, and sales rep to insure that
issues and disputes are resolved
Strong time-management and organizational skills
SAP knowledge helpful
Writing skills
Interpersonal skills for managing and dealing with others
ORGANIZATION RELATIONSHIP:
Reports to Credit Manager
Interface with customer service reps, sales reps, and CFO
WORK ENVIRONMENT:
Field
Travel 60%+
Job Requirements
POSITION QUALIFICATIONS:
3-5+ years experience in credit and collections
Math aptitude
Strong communication skills
Periodic attendance at credit and collection training
Knowledge of SAP helpful
BENEFITS:
Competitive Benefit package including travel expenses
DESIRED SALARY:
Salary history or salary expectations for consideration.
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