Employment Spot

Job Description

SERVICE SUPERVISOR NEEDED!!
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PETRO, the largest Home Heating and Air Conditioning Services Company in the United States, is seeking highly skilled Oil Burner Service experts to supervise our service technician team. Gas and A/C knowledge a big plus!

Handles day-to-day supervision and successful performance of service technicians.  Supervision includes communication and enforcement of company procedures and policies, employee development and progressive counseling.  Resolves customer issues related to service, as needed.       

• Coordinates team member activities to ensure individual and team goals are consistently achieved; ensures team members are working up to the highest standards in all aspects of their positions; conducts regular meetings with assigned service technicians to review company policy and procedures, performance, quality and safety statistics

• Monitors, through various reports, the skills and work performance of each assigned service technician
• Enforces procedures concerning use and recording of results of testing equipment and/or appropriate manufacturer and Petro instructions; enforces use of personal protective equipment (PPE); monitors safety performance of each assigned service technician and takes corrective action as appropriate
• Ensures service technicians utilize Quality Service Skills in all interactions with customers; conducts ride-a-longs with service technicians; conducts post-service call audits on a routine basis; reviews third party surveys with technicians
• Provides customer service support, as necessary; responds to customer inquiries and problems in a timely manner; resolves excessive consumption problems
• Stays abreast of industry technological developments and conveys this knowledge to team members 
• Attends District safety meetings; interfaces effectively with other Petro departments; oversees CARE issues when a supervisor is mandated on-site
• Promotes a safe work environment
• Promotes and supports the Petro brand

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Job Requirements

• Seven to ten years related HVAC experience and/or training; or equivalent combination of education and experience is required.

• Exceptional Leadership and accountability skills a MUST!
• Valid drivers license and clean driving record also required.

   

Petro, Inc. is proud to be an Equal Opportunity Employer and is committed to a drug and alcohol-free workplace