Job Description
FMLA Specialists and Representatives-Full and Part Time
The FMLA Specialists and Representatives telephonically assists our customers and their employees on the administration of their FMLA rights and resonsibilities.
- Maintain a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer our customers' FMLA and related policies.
- Accurately articulate to the FMLA Source customer their eligibility, their responsibilities, their entitlement and the parameters of their leave request
- Listen effectively in order to identify and respond to the needs of the caller while remaining empathetic and assuring in matters of FMLA and other related leaves
- Apply concepts and rules as mandated by appropriate state and federal guidelines for FMLA and in coordination with the customer's policies.
- Consult with our customers employees and managers regarding FMLA related situations and conduct training as needed.
- Establish and maintains strong relationships with customer HR staff, disability center staff, and individual employees as needed.
- Initiate and implement any changes or additions to existing customers' policies regarding FMLA or related leaves.
- Process certifications for leave correctly and in accordance with regulations and customers' policies
- Partner with other FMLA Source team members to respond quickly to customer needs consistently and positively in order to foster a team environment.
- Prioritize and organize daily responsibilities in order to meet all deadlines in relation to correspondence with customers.
- Must be punctual and maintain an excellent attendance record.
MUST APPLY ONLINE AT http://www.compsych.com/
Job Requirements
- Bachelor's degree highly preferred
- At least 1 year of Benefits Administration or related experience
- Strong Knowledge of FMLA and related laws
- Computer skills that include Microsoft Office
- Call Center or customer service experience a plus
- Stable work history required
- Bilingual English/Spanish a plus!
About ComPsych
Founded in 1984, ComPsych is the world’s largest provider of employee assistance programs (EAPs) and is the leading provider of fully integrated EAP, behavioral health, wellness, work-life, crisis intervention services and outsourced HR solutions under the GuidanceResources brand. ComPsych provides services to more than 29 million individuals and 11,000 organizations throughout the U.S. and 92 countries. Clients range from the Fortune 500 to smaller public and private concerns as well as government entities and Taft-Hartley groups. ComPsych creates “Build-to-Suit" programs which help employers attract and retain employees as well as improve employee productivity and performance. For more information, visit http://www.compsych.com/.
MUST APPLY ONLINE AT http://www.compysch.com/
Job Location
Our headquarters are found in one of Chicago's premier buildings, the NBC Tower. Nestled between Michigan Avenue and Lake Michigan, ComPsych's downtown Chicago location is easily accessible by public transportation and has plenty of parking nearby.
EEO/M/F/D/V
ComPsych Corporation maintains a drugfree workplace.
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