Job Description
General Managers are responsible for establishing and maintaining superior customer service levels. General Managers oversee and are accountable for the operation of a retail facility by ensuring maximum sales and profitability through the following: effective merchandising; human resources management; team development; inventory management; containment of operating costs and managing shrinkage levels.
Principal Responsibilities:
- Ensure that each customer receives outstanding service by providing a friendly, welcoming environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of The Hess Way
- Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives
- Control shrink, expenses, and payroll
- Ensure appropriate merchandise stock levels, merchandise presentation, signing, and assortment in all departments; ensure selling floor is adequately stocked
- Comparison shop and report results; share information with supervisor, corporate office and make appropriate price adjustments as required
- Review store trends. Recommend and initiate changes for maximizing goals and objectives
- Ensure compliance with all policies and procedures through regular management and staff meetings, store walk-thru's, audits, etc.
- Continually evaluate and react to performance issues and actively recruit high caliber associates, supervisors and management personnel
- Train and develop store management in all aspects of the business; direct and monitor training and development for all store level personnel
- Any other responsibilities as assigned
Job Requirements
Essential Requirements:
- Ability to process information and merchandise through computer system and POS register system
- Ability to communicate with associates and customers
- Ability to understand, comprehend and complete all documentation
- Ability to freely access all areas of the store including selling floor, stock area, and register area
- Ability to operate and use all equipment necessary to run the facility.
- Ability to climb ladders
- Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds
- Ability to work a varied schedule including nights, weekends and holidays
Preferred Requirements
- Ability to work in a fast paced setting
- Attention to detail
- Knowledge of sanitation and cleanliness standards
- Prior retail management and/or restaurant management experience
- Strong decision making skills
- Strong financial management skills
- Strong people development and team building skills
Benefits & Rewards
Comprehensive benefits package including quarterly bonus program, healthcare, vision and dental coverage, 401(k) w/ company match, pension plan, direct deposit, life insurance, flexible spending accounts, paid time off, and educational assistance.
Please Note: This position requires a credit, background and drug screening
Hess is an Equal Opportunity Employer and is committed to workplace diversity
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