Job Description
General Managers (GMs) are responsible for establishing and maintaining superior customer service levels at Hess gas stations and convenience stores. Hess is the leading independent gasoline convenience store marketer on the East Coast.
Hess GMs oversee and are accountable for the operation of a retail facility by ensuring maximum sales and profitability through the following: effective merchandising; human resources management; team development; inventory management; containment of operating costs and managing shrinkage levels.
Principal Responsibilities:
- Ensure that each customer receives outstanding service by providing a friendly, welcoming environment that includes greeting and acknowledging every customer, maintaining outstanding standards, knowing our products.
- Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives
- Control shrink, expenses, and payroll
- Ensure appropriate merchandise stock levels, merchandise presentation, signing, and assortment in all departments; ensure selling floor is adequately stocked
- Comparison shop and report results; share information with supervisor, corporate office and make appropriate price adjustments as required
- Review store trends. Recommend and initiate changes for maximizing goals and objectives
- Ensure compliance with all policies and procedures through regular management and staff meetings, store walk-throughs, audits, etc.
- Continually evaluate and address performance issues and actively recruit high caliber associates and assistant managers
- Train and develop store management in all aspects of the business; direct and monitor training and development for all store level personnel
- Any other responsibilities as assigned
Job Requirements
Essential Requirements:
Ability to:
- Process information and merchandise through computer system and POS register system
- Communicate effectively with associates and customers
- Understand and complete all documentation
- Freely access all areas of the store including selling floor, stock area, and register area
- Operate and use all equipment necessary to run the facility.
- Climb ladders
- Move or handle merchandise throughout the store generally weighing 0-50 pounds
- Work a varied schedule including nights, weekends and holidays
Preferred Requirements
- Ability to work in a fast paced setting
- Attention to detail
- Knowledge of sanitation and cleanliness standards
- Prior retail management and/or restaurant management experience
- Strong decision making skills
- Strong financial management skills
- Strong people development and team building skills
- Friendly, customer oriented personality
Benefits & Rewards
Comprehensive benefits package including quarterly bonus program, healthcare, vision and dental coverage, 401(k) w/ company match, pension plan, direct deposit, life insurance, flexible spending accounts, paid time off, and educational assistance.
Please Note: This position requires credit, background and drug screenings
Hess is an Equal Opportunity Employer and is committed to workplace diversity
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