Job Description
Guest Services Agent - Night Laundry / Front Desk / Customer Service
Extended Stay Hotels is a national leader in extended stay lodging. We are seeking, high energy, enthusiastic team players.
SUMMARY: Assures highest possible level of guest satisfaction. Responds to guest needs/requests and performs all necessary service transactions and tasks. Performs duties and completes projects assigned by property management.
Guest Services Agent - Night / Front Desk / Customer Service ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
Offer guest assistance when needed whenever possible.
Sells the value of ESH to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
Responsible for conducting courtesy calls within 20 minutes after guest check-in.
Maintain and organize work area and clean model, lobby and Front Desk, and Guest Common area daily.
Assist in maintaining the cleanliness and organization of the Laundry Room and the Guest Laundry.
Complies with safety and security policies in accordance with ESH standards to include property tours.
Makes periodic tours of the property to note safety and security issues.
Completes laundry responsibilities as assigned by property management which will normally include:
- Cleans, dries and folds linen, terry, blankets, bedspreads, mattress pads and shower curtains using proper procedures and checklists.
- De-stains items and retires items as necessary with approval from management.
Make guestroom keys for lost/lock-outs.
Provide keys to arriving registered guests.
May handle check-ins and check-outs.
Responsible for through understanding and effective performance of the Property Management System
Job Requirements
Guest Services Agent - Night / Front Desk / Customer Service EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
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