Job Description
Retail Banker
Excellent communication skills, both written and verbal
Outstanding customer service achieving both customer satisfaction and retention
Knowledge and enthusiasm about Woodforest bank products and services when talking to both customers and potential customers
Participate in the team effort to accomplish branch goals
Develop professional relationships with Woodforest business partners
Knowledge of policies, procedures and products pertaining to teller and new account transactions
Market bank products and services while talking to both customers and potential customers
Participate in community activities to foster and develop customer relations
Analyze customer's needs and recognize service opportunities
Practice dual control while processing transactions and participating in branch responsibilities
Process teller transactions and open new accounts courteously, timely and accurately
Balance a cash drawer daily while staying within set policy guidelines
Determine the appropriate action required on transactions to protect the Bank from financial loss
Demonstrate flexibility in scheduling to ensure coverage
All other duties as assigned
Job Requirements
Education
High school diploma or equivalent
Experience
1 year customer service and or sales experience required
May substitute 1 year service in a nonprofit, community organization or volunteer role for work experience
May substitute 2 or more years college for 1 year work experience
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