Job Description
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading full-line retailer providing merchandise, related services and quality brands such as Kenmore, Craftsman, Diehard and Lands' End. We offer a wide range of home merchandise, appliances, electronics, apparel and automotive products and services through more than 2,400 Sears-branded and affiliated stores in all 50 states, Puerto Rico and Canada. We also offer a variety of merchandise and services through specialty catalogs and sears.com. Our web-to-store and store-to-web capabilities add even more convenience to our customers. We are also the nation's largest provider of home services, with more than 13 million service calls made annually.
This position is responsible for the repair of products in the customer�s home. Products repaired include Air Conditioners and AC Systems, Dehumidifiers, Heat Pumps, Furnaces, HVAC, Oil/Boilers, Refrigerators and Freezers )sealed systems), and a variety of other home appliances.
**Candidates must have Master Plumbers License to be considered for this position***
This position provides timely and quality repairs of customers� products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company.
We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training.
Qualifications
To provide the proper customer focus, the In-Home Service Technician must:
�Work as a dedicated team member to ensure fast, flexible and expert service to every customer
�Demonstrate a sense of urgency to meet customer time commitments
�Successfully complete all Technician III training elements within required timeframes
�Meet key performance metrics and/or productivity goals as defined by the business
�Provide knowledgeable and courteous repair service
�Continuously look for methods to improve business performance and enhance the customer experience
�Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
�Provide direction to a Technical Helper, as applicable
�Ability to receive truck stock at home if the company vehicle is retained at the technician�s place of residence or other designated location.
�Mentor other technicians, as applicable
�Maintain truck stock inventory within the prescribed company guidelines and standards
�Follow the truck maintenance schedule and keep a clean, organized truck
�Adhere to all company policies and procedures
�Perform miscellaneous duties as assigned
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
Medical and Dental Plans
Health Care and Dependent Daycare Flexible Spending Accounts
Short and Long-Term Disability
Company Paid and Optional Life Insurance
Business Travel Insurance
Merchandise Discount
Adoption Assistance
Kmart Advantage Rx
ConSern Loans for Education
Worklife Solutions
Voluntary Benefits
Commuter Benefits
Sears Holdings Corporation Associate Stock Purchase Plan
401(k) Savings Plan
Vacation Time with Personal Days
National Holidays
An Equal Employment Opportunity Employer.
Job Requirements
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