Employment Spot

Job Description

LEARN. GROW. ENJOY...BE PRC!

A job at PRC is a job you'll love. You will not only be getting competitive pay and a flexible schedule but there are a number of benefits including medical, dental, vision and life insurance as well as 401K, pet insurance, child care and paid training. Join a proven leader in the customer care industry.
Come to where you can DISCOVER STABILITY AND ENJOY SUCCESS!
Your professional development is our number one priority. That's why our Team Leaders don't just manage - they mentor. Join a proven leader in the customer care industry. Come to where you belong.

Responsible for consistent, professional handling and disposition of inbound customer service calls. Must demonstrate a passion to serve, an aptitude for building rapport, ability to engage each caller with a human touch approach, solve problems and overcome objections in a consultative manner which encourages future spending and promotes service goal.
Position Objective:

This position will provide a full range of superior, proactive customer service, consultative sales and relationship management. The Customer Service Representatives will:


Handle inbound calls and recommend additional products and services when appropriate


Resolve inquiries at the first point of contact, whenever possible


Evaluate each account using supporting technology


Educate on products or services that will enhance the relationship

Job Requirements

Educational Requirements:



High School Diploma or equivalent experience


College preferred




Experience and Skills:



1-2 years customer service experience - telephone experience strongly preferred


Ability to handle high call volumes and make sound business decisions


Knowledge of telephone sales techniques is preferred


Ability to remain highly motivated in a service and sales environment


Analytical thinker and problem solver


PC proficiency required


Attention to detail and quality-oriented


Highly energetic with motivation to assist clients and other team members


Multi-task oriented


Excellent listening and interpersonal skills


Confident and positive attitude


Adaptive to change


Excellent oral and written communication skills


Ability to lead a conversation


Demonstrate personal responsibility (i.e., attendance, punctuality, ownership of day-to-day activities)
PRC provides PAID TRAINING in the latest interactive and communications technologies, a competitive compensation/benefits package, including Tuition Assistance and Employee Referral bonus, as well as ongoing advancement potential and bonus program.
Be part of an amazing team that cares for your needs and gives you the ability to grow. For immediate consideration, apply online at www.prccareers.com.
D/V/F/M EOE