Job Description
An Inbound Sales Representative qualifies leads and solicits reservations or appointments via the internet and/or telephone to achieve established goals set forth by management and the company. The incumbent provides world-class customer service to clients including responding to specific questions and resolving pertinent issues. An Inbound Sales Representative, who works 35 or more standard hours weekly, is eligible for health insurance, life insurance, dental insurance, 401(k), paid vacations, holidays and other generous benefits.
Job Requirements
WHEN COMPLETING THE ONLINE APPLICATION, PLEASE NOTE THAT IT IS TAILORED TO OUR SITE LOCATIONS. THE HOURS OF OPERATION AND ONSITE LIVING ARE INCORRECT. PLEASE CHOOSE HEADQUARTERS AND SELECT YES TO BOTH OF THESE QUESTIONS.
- Answers inbound telephone calls from clients, consistently providing high-level, professional communications utilizing excellent sales and service skills for incoming sales and customer service calls to protect and generate additional revenue for the company.
- Effectively communicates with customers to ascertain their needs and determine the most appropriate action or product. Handling calls in the most effective way to result in a sale and eliminate the need for customer to call back.
- Documents calls and issues in data base
- Provides feedback to management and other team members regarding information obtained form customers concerning competitive information, marketing feedback, and any other critical information that may benefit the company.
- Makes calls to participants and other vendors
- Inputs data information into system and creates necessary correspondence through email and other means
- Accurately enters customer information into the computer and documents calls and issues in database.
- Fulfills price requests from internet sites or telephone inquiries
- Forwards pertinent information to appropriate facility via computer or fax transmission
- Lead tracking from initiation to result
- Prepares report on sales activities
- Follows up with client calls by sending literature via mail and using a call back system to attempt to close sales
- Provides information to carriers via fax or email to increase turn-around times
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