Job Description
This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
This is a full-time day shift position, approximately 40 hours per week.
Essential Duties and Responsibilities:
- Completes release of information requests including retrieving patient’s medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
- Date stamps all requests and highlights pertinent data to facilitate processing.
- Validates requests and authorizations for release of medical information according to established procedures.
- Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
- Maintain equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.
- Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
- May receive incoming requests including opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client.
- Maintains a neat, clean, and professional personal appearance and observes the dress code established.
- Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, insures adequate supplies to meet customer requests.
- Maintains working knowledge of the existing state laws and fee structure
- Complete and send in SWAR weekly activity reports at the end of each payroll cutoff
- Notify District Manager if unable to adhere to daily schedule
- Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs
- Carries out responsibilities in accordance with HealthPort and client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
- Maintains confidentiality, security and standards of ethics with all HealthPort and medical records information including storage and disposal.
- Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.
- Performs other tasks as assigned including but not limited to the requirement to work at facilities in close proximity to your principal place of business as directed by the Service Specialist, Area Manager or District Manager when business needs dictate.
Job Requirements
- Prior experience in a medical office or medical records department
- Must have strong computer software experience – general working knowledge of Microsoft Word and Excel required
- Excellent organizational skills a must
- Must be able to type 50 wpm
- Must be able to use fax, copier, microfilm machine
- Must be willing to learn new equipment and processes quickly
- Must be self-motivated, a team player
- Must have proven customer satisfaction skills
- Must be able to multi-task
Education:
- High School Diploma (GED) required
- A minimum of an Associates’ Degree in medical records billing/coding desired
No soliciting from staffing firms or employment agencies.
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