Job Description
Branch Manager
Demonstrate excellent communication skills, both written and verbal
Demonstrate outstanding customer service and achieve both customer satisfaction and retention
Demonstrate knowledge and enthusiasm about Woodforest bank products and services while talking to both customers and potential customers
Responsible for all aspects of branch performance and growth, including profit and loss management
Manage and participate in the daily operations of the branch; working opposite schedules of the Assistant Manager to ensure adequate management coverage
Interact with a variety of people and build an environment based on diversity and teamwork
Responsible for hiring, training and developing an effective branch team
Responsible for providing direction, communication and motivation with regard to branch sales, service and operational goals
Ability to formulate, evaluate and implement plans and programs applicable to retail sales and operations
Develop and cultivate strategic relationships with business partners
Proficient in all policies, procedures and bank regulations pertaining to branch operations
Analyze customer's needs and assist in the selection of appropriate products and services
Make lending decisions for customers whose accounts are overdrawn
Participate in community activities in order to foster and develop customer relationships
All other duties as assigned
Job Requirements
Education
High school diploma or equivalent
College graduate preferred
Experience
2 years management experience or 1 year management experience with Woodforest
2 years banking, retail or restaurant experience
May substitute a Bachelors degree for 1 year banking, retail or restaurant experience
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