Job Description
The Information Solutions Group, a division of The First American Corporation (NYSE:FAF), is the largest collector and provider of real estate information used by businesses to value, locate, and analyze properties across the United States. With the world's most comprehensive database of real estate information and property characteristics, our companies transform complex data gathered from thousands of public records and private sources into meaningful business information used by mortgage lenders, title companies, government agencies, legal firms, and others. For more information, please visit our website www.firstam.com. If you are looking for a growth-oriented, financially stable company that's been in business since 1889, please consider our opportunity.
Primary purpose of role is supervision.
Schedules work loads and trains personnel regarding various procedures and policies.
Provides oversight of quality work output and QA process both with FIC and Westlake resources.
Has thorough understanding of Quick Mods, IFalms, Gateway.
Oversees that all tracking events in work systems are being kept current.
Responsible for staffing forecasts and overtime scheduling and approval.
Develops and implements work performance standards and measurements for both FIC team and local resources.
Develops and provides performance reporting to leadership team of key performance indicators for document fulfillment and quality assurance related responsibilities.
Ensures that all subordinate employees receive on-the-job training on the organization’s policies and procedures.
Acts as liaison with other departments to resolve client problems and inquiries.
Directly resolves more complex client inquiries and problems.
Reviews work of subordinates for accuracy and completeness.
Recommends potential new hires, performance assessments, promotions and disciplinary actions up to and including termination.
Qualifications
1-3 years demonstrated supervisory experience and solid background in document fulfillment.
3 years of industry related experience.
High school diploma or equivalent. Advanced education preferred.
Knowledge of the industry.
Strong written and verbal communication skills.
Demonstrated ability to effectively manage large volumes of work in a timely and high quality manner.
Strong leadership and training skills.
Ability to utilize word processing, database, and spreadsheet software applications.
First American offers an empowered work environment that encourages creativity, initiative and professional growth. Our competitive salary and benefits package includes:
Health, dental and vision care
401(k) retirement savings plan including a company match tied to profitability
Long-term disability insurance
Short-term disability insurance
Discount stock purchase program
Tuition assistance program
Title and escrow fee reimbursement program
Company credit union
First American Corporation is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
The First American Corporation is an Equal Employment Opportunity/Affirmative Action employer. Qualified applicants are considered for employment and employees are treated during employment without regard to race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status, or any other characteristic protected by state or federal law.
Individual is responsible to adhere to First American Corporation's and department's compliance and information security policies, practices, and procedures, including the handling of systems and data, in the performance of the role.
Job Requirements
supervisor, real estate, tax
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