Job Description
JOB PURPOSE: This position provides clerical and logistic support to the service center. Process service orders, maintains parts and logistic files, answers phones, generates and forwards service center reports, interfaces with suppliers and maintains office files. Interface with all levels of management, team members, internal and external customers.
KEY RESPONSIBILITIES:
- Handle incoming calls
- Generate service orders for dispatch to technicians
- Post completed service orders from technicians and contractors
- Post shuttle sheets from drivers for units shuttled out
- Assist customers with merchandise follow up
- Generate daily, weekly and monthly reports
- Daily follow up on warranty rejects
- Perform others duties as assigned
Job Requirements
JOB REQUIREMENTS:
- Previous work experience in office environment
- Must be self starter and dependable
- Computer literate and working knowledge of Microsoft products (i.e. Word, Excel etc.)
- Excellent phone and interpersonal skills
- Detail oriented and organized
- Decision making, problem solving ability
- Must be able to multi-task
- Must be able to work in a very fast paced environment
- Previous data entry experience
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