Job Description
Patient Coordinator
Patient Coordinator Job Functions and Responsibilities:
The Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits.
- Deliver quality and compassionate care to every patient
- Greet parents and patients when they enter or leave the office
- Ensure parents who are waiting are kept informed of the progress of their appointment or child
- Maintain a clean and tidy waiting area and front desk area
- Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient’s Boomerang file
- Ensure service limits are recorded and communicated with the clinical team prior to treating the patient
- Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient’s appointment
- Schedule follow-up operatory and six month recall appointments for patients
- Answer incoming calls and direct the caller to the proper person, taking messages when necessary
- Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed
- Ensure all patient records are re-filed at the end of the day
Benefits Include:
- Competitive salary
- Medical, dental and vision insurance
- Optional life insurance and short and long term disability.
- 401K
- Flexible spending accounts
- Paid time off, company holidays and much more!
Job Requirements
The ideal candidate will have the following characteristics:
- Must love working with children
- Compassion and high level of service for our patients, parents and staff
- Strong interpersonal and communication skills
- Professional manner and appearance at all times
We prefer candidates with the following experience:
- Computer Skills – Microsoft Office (we utilize electronic dental records and digital x-rays)
Certification: None
To Apply: All candidates must submit a resume in order to be considered.
Kool Smiles is an Equal Opportunity Employer.
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