Employment Spot

Job Description

Job Summary:

Provide effective and efficient front office services to patients; coordinate internal and external phone communications among staff, patients and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; perform clerical, scheduling and records activities in support of patients and staff. 

Essential Duties:

• Greet and check-in patients in person and on the phone, direct flow of patients and calls according to policy. Route messages as needed to appropriate departments.
• Collect and verify demographic and insurance information from patient or family member. Enter data into the information system and update patient files, according to policy.
• Ensure required authorizations are present on all patient documents.
• Provide information to patients regarding financial policies, registration requirements, etc.
• Collect appropriate co pays or monies due and maintain one writes.
• Ensure that patient waiting areas are clean, well maintained and pleasant.
• Ensure that patient needs are met to include transportation as necessary, interpreters, scheduling of appointments and the like.

Job Requirements

Education:

• High school diploma or GED required.

Experience:

• At least 6 months customer service experience working with the public.
• Face to face public interaction preferred.

License/Certification:

• None required.

 Additional Responsibilities:

• Demonstrates a commitment to service, hospital values and professionalism through appropriate conduct and demeanor at all times.
• Adheres to and exhibits Catholic Health Initiatives core values:
  Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
  Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
  Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
  Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
• Maintains confidentiality and protects sensitive data at all times.
• Adheres to organizational and department specific safety standards and guidelines.
• Works collaboratively and supports efforts of team members.
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, visitors, staff and the broader health care community.